Returns and Exchanges
Spoonie Village will gladly accept returns and exchanges if you are unhappy with your purchase.
In the event that you should wish to return or exchange a product, you must inform us within 14 days of receiving your item. Once you have informed us that you wish to return an item, it must be delivered to us within a further 14 days. Following the receipt of the returned goods, you will receive any refunds within 14 days.
We do not usually accept cancellations once an order has been placed, however if you have made a mistake in your order and need to amend or cancel it then email us at firstname.lastname@example.org and we’ll see what we can do.
Because of the nature of the following items, they cannot be returned or exchanged unless they arrive damaged or are defective:
Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.