Returns and Exchanges

 

Spoonie Village will gladly accept returns and exchanges if you are unhappy with your purchase.

In the event that you should wish to return or exchange a product, you must inform us within 14 days of receiving your item. Once you have informed us that you wish to return an item, it must be delivered to us within a further 14 days. Following the receipt of the returned goods, you will receive any refunds within 14 days.

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We do not usually accept cancellations once an order has been placed, however if you have made a mistake in your order and need to amend or cancel it then email us at hello@spoonievillage.com and we’ll see what we can do.

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Because of the nature of the following items, they cannot be returned or exchanged unless they arrive damaged or are defective:

Custom or personalised orders

Digital downloads

Conditions of return

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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.