Pre-order Policy
PRE-ORDER means that the product is not currently in stock or available but you can still place your order as per normal if you'd like to secure it before it goes on general release in the shop. Typically with Spoonie Village the items on pre order are new lines and not yet physically made. Due to this there often will not be any photo of the physical item but we will make clear via sketches and initial designs what you can expect and full details will be given in the description. Please ensure you read them carefully before purchasing.
Due still being a small store we do not deal in massive amounts of stock and therefore demand can be high on certain items & they can sell out completely via pre-order before they physically arrive in stock. Pre orders are often a way to secure an item and get a pre order lower price.
Delivery
We always aim to keep you informed and up to date with the length of time the pre order will run for and an estimate of when your order will be sent out in line with production estimates. However, please be aware that sometimes our suppliers may experience production delays that are out of our control and dates are not guaranteed. Spoonie Village is not held liable for any delays that may occur but we promise we will do everything we can to get your item to you as fast as possible.
You will receive a shipping confirmation via email when your order has been posted. From there the usual shipping timeframes apply. Spoonie Village is not responsible for any delays incurred via delivery companies.
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Pre order payment
When placing a pre order they are treated as a final sale exactly like when placing an order of an item in stock. When paying by PayPal, it requires the full amount to be paid upfront and such the money is processed at that time and will leave your account when you order, not when the order is shipped out to you.
Shipping address
Please ensure your shipping address is correct at the time of ordering. If you need to change your address due to a change from the time of order to time of dispatch please email hello@spoonievillage as soon as possible. Please also ensure PayPal shipping addresses are correct at the time of purchase. We are not responsible or liable for any incorrect shipping addresses provided.
Cancellation of pre orders
Normally, we do not accept cancellation of pre-orders and they are final sale as they are ordered in for you. So please take extra care when placing your order and ensure you are aware of all the details concerning not only the item but also shipping times. Delays in production or mis-reading the estimates are not causes for cancellation.
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Buying pre orders with other items
If you do place an order with multiple items and one is a pre-order item, all items are shipped together. This is because only one lot of shipping is paid at the checkout and this also prevents confusion once the pre-order stock arrives as to what has/hasn't already been sent. So we suggest placing separate orders if you'd like your other items to be shipped without delay.
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Buying Pre orders as a gift
Pre order items can be brought as a gift. If you would like it sent direct to the recipient then please let us know it’s a gift, where to send and any message you wish to include in the “message to seller” box at the check out. Spoonie Village is not liable for any wrong addresses provided.